Department for Digital, Culture, Media and Sport

Telecommunications Systems

Lord Stevenson of Balmacara: To ask Her Majesty's Government what plans they have to communicate with (1) the public, (2) businesses, and (3) charities, about the forthcoming switch-off of the Public Switched Telephone Network; and what assessment they have made of the impact the switch-off will have for (a) alarm manufacturers, and (b) vulnerable users of analogue technology enabled care products.

Baroness Barran: The retirement of the public switched telephone network (PSTN), and its replacement with Internet Protocol technology, is being led by Openreach and Virgin Media, as the relevant infrastructure owners. Openreach and Virgin Media have publicly set out their plans to withdraw these services by the end of 2025. The migration is likely to affect all fixed exchange lines, of which there are 31.3 million in the UK. In June 2020, the Broadband Stakeholder Group, a Government advisory forum on telecoms policy, launched the ‘Future of Voice’ website. This consumer-facing website is designed to inform the public and businesses of the PSTN switchover process and was developed with the support of telecoms companies, Ofcom and DCMS. The website will also be a useful resource for charities, trade associations and public sector bodies to inform their members of the change. Ofcom estimates that 81% of UK households have a landline service, with 4% of UK adults living in a home with a landline and no mobile phone, while 3% of UK households have only a landline without any broadband.